The Outage Map gives you the most up-to-date information about your outage, including outage cause and estimated time of restoration, if known. You can also get outage alerts sent directly to you via SMS message. Not receiving SMS? Call our 24/7 customer service line 866-334-2021.

There are many reasons why service may be down most commonly a fiber cut. We do our best to determine the cause of the outage so we can communicate it with you.

Even though your home may have power, the network in your area may have lost power. The power must restore service before Internet service can be restored.

If you are still experiencing issues post outage, please power cycle your equipment. If this does not resolve your issues, please contact us for assistance 866-334-2021.